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Damage Restoration & Cleaning Services

We're Here When Disaster Strikes - 24 Hour Emergency Response

When damage of any kind occurs to your home or business, repairs need to be made quickly and correctly. NorthStar Restoration Services is on-call 24/7, to assist our Central Wisconsin neighbors when they need help recovering from a disaster. From emergency water extraction, board up, or roof tarping, to the cleanup, repairs, and restoration afterwards, our IICRC-Certified technicians provide full-service emergency disaster restoration.

Frequently Asked Questions

When it comes to choosing a qualified damage restoration company, there are four basic things to look for. Of course, there are more qualifications, but the big ones are:


The ideal company should be available 24 hours a day, seven days a week. They will answer their own phones and be able to have a technician out to your home or business within an hour or so, even if that hour is at 2 AM on a Sunday. Disasters do not keep regular office hours, so why would you want to choose a damage restoration provider that does?

Trained Personnel

The ideal company will have a complete staff of trained professionals, proficient on all the latest damage restoration equipment and procedures. They will be able to do the work and communicate effectively with your insurance provider or claims adjuster to ensure prompt, courteous service and timely completion of the work required.

Services Offered

The ideal company will offer a complete range of services designed to return your home to its pre-loss condition. This will include water extraction and drying, carpet cleaning and mold remediation, as well as any structural repair or restoration that may be required. Any subcontracted work will be performed according to strict industry standards.

Industry Certifications

Make sure the company you choose has been certified by an industry leader, such as the Institute For Inspection, Cleaning, and Restoration Certification (IICRC) or the Restoration Industry Association (RIA).

You should call a restoration company whenever you notice a problem. This may sound like common sense, but people often think they can do-it-yourself a minor damage issue and that usually results in a lot of trouble. Unless you are a licensed professional, do the safe thing and call your local certified restoration company.

Yes. No. Maybe. The single most confusing element related to water, fire, and mold damage is what is and is not covered. Find out what you have, or don't have, and learn what you need when it comes to water damage and your insurance.

Homeowners Policies

Water damage is probably the single most common reason that people make claims on their homeowner's policies. Unfortunately, it is only then that they actually discover what is and is not covered. Flooding is not usually covered under insurance, and if water damage can be in any way traced back to negligence on the part of the homeowner, it will not be covered. Sudden and unforeseen problems are usually covered.

You need to take the time and sit down with your insurance provider and determine the extent of your coverage. Making too many insurance claims for situations that are not covered can come back to haunt you when you try to shop for different insurance in the future.

Secure your property to prevent additional damage. Make any temporary repairs necessary, such as putting a tarp over your roof or boarding up your windows. Do not remove any evidence of damage and this may cause you to have your claim denied because you did not follow the correct policy procedures.

NorthStar Restoration Services provides these temporary services as well as full-service water, fire, mold and storm damage restoration. Call us today for help with tarping and board-up services.

Every situation is different. The amount of time it takes to clean fire, water, mold or storm damage depends on the extent of the damage, how many rooms were affected and other factors. NorthStar Restoration Services will clean as quickly and efficiently as possible to complete the job and get your home back to normal.

The cost of increased electrical usage is usually less than people think. It is often a cost that is paid for by your insurance provider if your policy allows for it. Usually, the cost is between $25-75.

Talk to your claims associate about what you should do and should not do before the clean-up team arrives.

Check your policies and speak to your insurance professional to learn exactly how your particular deductibles work.

Depreciation is the amount by which the value your home or personal property has decreased in since you bought it. Depreciation is caused by a combination of factors including:

  • Age – how long ago something was purchased
  • Condition – the amount of wear and taer or other damage
  • Obsolescence – whether newer models have been released

Based on this, recoverable depreciation is the portion of the depreciated amount that you can get back or "recover" from your insurance company when you make a claim on a policy with replacement cost coverage.

Proudly Serving Central Wisconsin

Central Wisconsin Damage Restoration Company

Proudly providing disaster restoration and cleaning services to Clark, Langlade, Lincoln, Marathon, Shawano, Portage, Taylor, Waupaca, Wood and Counties.

  • Abbotsford
  • Amherst
  • Antigo
  • Athens
  • Auburndale
  • Colby
  • Dorchester
  • Edgar
  • Greenwood
  • Hatley
  • Iola
  • Kronenwetter
  • Loyal
  • Marathon City
  • Marshfield
  • Medford
  • Merrill
  • Minocqua
  • Mosinee
  • Owen-Withee
  • Plover
  • Rib Mountain
  • Rhinelander
  • Schofield
  • Spencer
  • Stevens Point
  • Stratford
  • Thorp
  • Tomahawk
  • Waupaca
  • Wausau
  • Weston
  • Wisconsin Rapids
  • Wittenberg
  • Woodruff
  • and every small town in between!
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