Benefits & Services for Your Residential Insurance Policyholders
Here to Assist With Any Home Disaster Restoration
Were here when disaster strikes, the experts at NorthStar Restoration Services are here to help you get your policyholders' lives back to normal. Whether the problem is water, fire, mold, or a combination of all three, we solve residential disasters quickly.
Our restoration experts understand that suffering a loss may be a first for your policyholders. That is why we guide your client throughout the process and keep them – and you – informed every step of the way.
Why partner with NorthStar Restoration Services?
When you refer your customers to us, they receive quick disaster recovery responses in their time of need. In fact, we’ll arrive at their location within 2 hours or less to help mitigate loss and begin the restoration process as fast as possible. Our quick response helps reduce the severity of the claim and provides your customers with fast, professional service.
As a full-service disaster restoration provider, we immediately dispatch the appropriate resources and oversee communication throughout the restoration process. Our emergency call center is ready to answer your call 24 hours a day, 7 days a week, 365 days a year.
Localized Expertise Backed by the Alliance of Independent Restorers Nationwide Network
We live and work in the same neighborhoods as our customers. You benefit from the scale and experience of a national network combined with the personalized service and guidance of a locally owned business.
No matter the issue, we provide industry-leading claims management to make the process as smooth as possible for both the policyholder and insurance carrier.
High-Quality Customer Service with Positive Moments
Whether it's damage from water, fire, or mold, NorthStar Restoration Services has insurance agents covered. Developed to ensure remarkable customer service, Positive Moments is a process designed to deliver a better experience for both policyholders and insurance providers. It includes:
- Walking the policyholder through our "We're here when Disaster Strikes Guide Book" to explain and set expectations regarding the claim
- Calling the agent within 24-hours to communicate the policyholder's situation and claim status
- Calling the claim representative within 24-hours to relay the scope of the damage, emergency services provided and any important claim information
- Keeping Everyone Informed with Real-Time Updates
- Matterport 3D virtual jobsite documentation
- Independent 3rd party client survey to ensure client satisfaction
We offer real-time mitigation claims management in fully mobile environments. Our cloud-based system makes timely information and updates to insurance carriers and policyholders available as their claims proceed. It fully integrates with key estimating software and meets industry and data security standards.